When a Customer Left a Nasty Note on a Business Owner’s Page, He Probably Wasn’t Expecting a Viral Response

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We all know Christmas shoppers can be a little crazy, so when a customer of Liberty Bottleworks started harassing employees of the company in phone calls and online, co-founder Ryan Clark responded in a big way.

Liberty is a small business that supports American manufacturing, eco-friendly practices, and the hiring of veterans, so it’s no surprise that management takes the well-being of their employees very seriously.

After the customer attacked the company online, Clark responded with a polite, carefully crafted response that has since gone viral. Especially during the holiday season, he says, his employees have a right to enjoy the Christmas spirit. At his company? “Family First, Product Second.”

Via Adweek:


What do you think? Was Clark justified in his response?

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